Download Help

Hi, Welcome to the Download Help Page. Here you will find tips and information to help with any playback difficulties with any of our downloads. Also, to help resume any download interruptions that may occur (possibly with the larger DVD version downloads), you may want to consider a download manager. It can be helpful to resume any broken downloads that occur. Here are a couple that are free and work fairly well on the Windows platform.

"Free Download Manager" and " Fresh Download Manager"

Quick Answers to Frequently Asked Questions...

Q. " I can't download the file, nothing happens when I click the link. "

A. It may be a mistake on our end. Send us an email and we will fix it, usually on the same day if we can.

Q. " I can't download the file, the download starts but stops during the download process. "

A. Is your internet connection working properly. Check that first. We suggest a Download Manager that should help you resume broken downloads. See the top paragraph on this page and select a Download Manager. Also, check your hard drive for enough space. DSL episode downloads are up to 80 MB in size. DVD downloads can be nearly 800 mb in sixe.

Q. " My DSL download won't playback, what am I doing wrong? "

A. DSL episodes require Quicktime version 7 to be installed. Download and install Quicktime 7. It is a free download available HERE .

The DVD version requires you to have a correctly installed video card and DVD encoder.

Since most computers now have DVD burners { they're inexpensive now } , the encoder itself is installed with the DVD playback software that was installed along with the DVD burner. When you click the episode file it should playback automatically. Consult your computer or DVD's user manual, or ask your computer store for help to playback and or burn the DVD version.

For PC users there is a Windows Media Player CLASSIC edition that will playback the DVD version and install a encoder automatically. Don't confuse this CLASSIC Media Player with the normal install of Windows Media Player 9 or 10. It's not the same. Download Windows Media Player CLASSIC Edition ...DOWNLOAD More information furthur down this page including a MAC version of a DVD encoder.

Q. " Whats the deal with the DVD version? Can I burn it and playback on my home system "

A. That is exactly why we created the DVD version. The DVD version is a VOB file.

Please use the following if you did not get an anwser from the FAQ above.

Here you will find links and downloads, mostly free, to help playback on your Windows or Mac computer. Sorry to users of Linux, your on your own to find a player.

Our DSL/MP4 Episode Download...

DSL/MP4 show versions are created on Mac Servers. The DSL version is re-encoded to MPEG 4 H.264 codec before being uploaded to our web server. The H.264 version is about one third size of the original MPEG 4, allowing our shows available for quicker download.

The H.264 codec is in Quicktime 7 for Mac and Windows. FREE Quicktime 7 - Download HERE

Please read our disclaimer below with regards to installing software.

DVD Show Downloads....

Please note, these shows are very large file size and will take some time to download. It's recommended that you begin

the download when you will not be using your computer for some time.

DVD in Windows

To fix DVD playback issues ensure that you are using the proper decoder.

Download and Install Windows Media Player Classic...DOWNLOAD

DVD on Mac

Free Mac DVD File Player from VideoLAN

Purchase and install the DVD/MPEG2 Quicktime Plugin from Apple...Here

Please read our disclaimer below with regards to installing software.

General Video Links to Information and Free Downloads for WINDOWS

courtesy of Microsoft...here may be some helpful links.....

Microsoft DirectX 9.0c Website Download

Windows XP Video Decoder Checkup Utility Website Download